What is Rags by Jak?

We are an independent fashion brand, specialising in bespoke streetwear clothing. All products in our store are made to order in our studio in the UK.

What happens after I order?

Once your order is confirmed, your product will begin its development process. As all products on Rags by Jak are handmade to order, please allow between 7-14 days, with a max of up to 28 days during busy periods for the manufacturing process (this will be indicated at checkout).

How will I know once my "Rags" are ready?

Once your product has been made, we will contact you letting you know that your product is finished, packaged and ready to be shipped.

When will I receive my order?

Every order is sent with its own unique tracking reference which will be provided in your dispatch confirmation email. You will then be able to follow its journey all the way to your door. Please note shipping information can be found in the Delivery section in the footer.

How much is shipping?

All shipping information to your respective country can be found on our Delivery section in the footer.

We do offer free shipping for all orders above £300, and £150 for UK addresses

Do you ship worldwide?

We ship to most countries worldwide. If you are experiencing any issues when placing your order, please let us know and we'll make sure to get this sorted for you as soon as possible.

Can I return something?

Sure, we can issue refunds for all stock items that are returned in the same unworn condition that they were bought in, with packaging and labels intact. However, some items are non-refundable like bespoke items. Please check out our Delivery & Returns for full details.

What payment methods can I use?

We accept most major Credit/Debit cards as well as PayPal and Klarna for those who want to split the costs of their order. Stable coins and Crypto payments have been temporarily suspended, although we may bring this back in the future.

How does Rags by Jak protect my personal information?

We respect your right to privacy at Rags by Jak! It's important to us that you know how we collect and use your data, and that you know that your data will only be used to provide you with the best shopping experience. Please refer to our Privacy Policy for full information.

Can I customise my "Rags"

100%, as everything is handmade to order and we always welcome customisation, whether it’s size, shape, different fabrics and colours etc. Just drop us an email to enquire, and let us know a little bit about what you are looking for and we'll do our best to provide you with a unique design perfect for you.

Can you create bespoke items?

Definitely, we always welcome unique projects. Send us a message with some details about your project. If time is available, we would be happy to assist. We'll follow up with a message to make sure we have all the information we need to start the process and provide you with a quote. If you’re happy to go ahead, we can jump on a call and discuss in further detail. contact@ragsbyjak.com

How often do you release new designs?

We aim to release new designs every season, however we are constantly working on new developments, and we occasionally release something special in between seasons. Make sure you sign up to our newsletter for exclusive pre-access on all upcoming launches.

Do you have size information?

Yes, each product will have its own unique sizing information which can be found in the product page and the product descriptions. We also have a size guide in the footer of our website. As everything is made to order we would appreciate your cooperation in carefully checking sizes before ordering. Please do drop us an email if you are unsure as we're always happy to help.

How do I take care of my "Rags"

Firstly, always pay attention to care labels. Wash at low temperatures with a gentle detergent. Air dry instead of tumble dry. Wash clothes inside out when machine washing and avoid overfilling the washing machine to reduce friction and prolong the quality of the fabrics. Finally, wash less and store properly. We also have a section in the footer of the website with all of the fabric and care information.

What happens if my partner steals my hoodie?

Depending on how serious the relationship is, you could either ask them for it back, plan your own little hoodie heist to get it back, or let them have it. If you do find yourself in that unfortunate conundrum, don't hesitate to reach out to us. We might not have the secret to a perfect relationship, but we can offer you a special discount code to help soften the blow. After all, sharing is caring, but a little extra discount never hurts! 😉"

How do I find you on social media?

You can find us on most social media apps, but we are most active on Instagram, Facebook on TikTok. Our handle is @ragsbyjak. Looking forward to connecting 😊